Enterprise Content Management Industry Roundup: Jan. 9, 2015

January 9, 2015
A pair of hands on a keyboard is seen next to text that reads "The role of the CIO."

A survey about the role of the CIO made news in the industry this week.

 

What’s new in the industry this week:

1. More than half of CIOs expect a shortage of IT skills in 2015, according to a recent survey. Read what else the survey has to say about the role of the CIO.

2. Cutting-edge consumer technology could make it into the office. Read about the technology showcased at International CES this week, including a cloud-based translation system.

3. Only small percentage of American organizations have achieved the highest level of print and document management maturity, according to a recent survey. See where other organizations fall on the IDC MaturityScape.

4. One professional predicts more action, instead of just talk, on information governance this year. See what’s in store for information governance and e-discovery in 2015.

Don’t miss these upcoming events:

Registration is now open for the second annual Upland User Conference! The FileBound team will be there in Lake Buena Vista, Florida, at Disney’s Beach and Yacht Club with the rest of the Upland Software family from April 27-April 30, 2015.

Case Study: FileBound Aids Car Sales Process

January 7, 2015

 

A blue car is pictured.

FileBound helped Australian Fleet Sales adopt a more efficient document management process.

 

An inefficient document management process was slowing down Australian Fleet Sales, a recent FileBound case study explains. The company operates 12 sales yards that serve both individuals and businesses.

When a customer purchased a vehicle, a physical file was created. Customers who needed financing also had another file created. These files create a Deal Pack. All Deal Packs had to be sent to one of the yards that served as the main office, which processed and filed the information.

This old process created several problems for the company. It was difficult for staff to find important customer information in the Deal Packs. Secure transportation was needed to move Deal Packs from the 11 other yards to the main office. An increasing number of file cabinets holding contracts were used up valuable office space. Also, management could not check Deal Pack status reporting across all the yards.

To solve these problems, Australian Fleet Sales turned to FileBound.

Now the business can scan and upload Deal Packs into the cloud from any of the 12 yards. PSI:Capture, a document processing software, captures important index data from each file before it migrates to FileBound. Employees can complete tasks using an Internet browser or the FileBound Touch application.

Australian Fleet Sales has seen many benefits since the switch to FileBound.

  1. Customer service and staff satisfaction have increased with immediate access to information.
  2. Staff spend less time searching for specific files and documents.
  3. The time needed to file and scan documents has been cut in half thanks to FileBound.
  4. Deal Pack files are shared from each of the yards when they are created.
  5. Office space has been freed up to use for other purposes than storing files.

The company has more plans to incorporate FileBound solutions into their business. Learn more in the case study here.

Enterprise Content Management Industry Roundup: Jan. 2, 2015

January 2, 2015

photo of two men shaking hands with the overlay of a cloud icon with the text "Customer-centric cloud"

What’s new in the industry this week:

  1. Enterprises are using the cloud to better enable mobile workforces and better leverage data, according to a study. See what priorities enterprise have for cloud adoption.
  2. An increasing number of organizations don’t have a data classification scheme, according to a recent survey. See where companies are leaving their data at risk in the “2014 IT Security and Privacy Survey.”
  3. Computer network professionals can receive live training exercises to help prevent and mitigate cyber attacks. Learn more about the Michigan Cyber Range.

Don’t miss these upcoming events:

Registration is now open for the second annual Upland User Conference! The FileBound team will be there in Lake Buena Vista, Florida, at Disney’s Beach and Yacht Club with the rest of the Upland Software family from April 27-April 30, 2015.

Enterprise Content Management Industry Roundup: Dec. 26, 2014

December 26, 2014

 

A hand with a pen on a spreadsheet is seen next to text that reads "Threats to Data."

Threats to corporate data have made news in the industry.

What’s new in the industry this week:

1. A big threat to corporate data could be the unintentional inside job. One in five employees said they uploaded proprietary information to the cloud with the intent of sharing it outside of the company, according to a recent study.

2. Consider taking an online course or practice public speaking. See six IT career resolutions.

3. One design firm has a an idea that gives new meaning to the term mobile workforce. Read about the office that could commute to you.

What’s new with FileBound:

We looked back on 2014 in an earlier blog post. See 10 of our best moments and achievements from the past year.

Don’t miss these upcoming events:

Registration is now open for the second annual Upland User Conference! The FileBound team will be there in Lake Buena Vista, Florida, at Disney’s Beach and Yacht Club with the rest of the Upland Software family from April 27-April 30, 2015.

Enterprise Content Management Industry Roundup: Dec. 19, 2014

December 19, 2014

 

A hand writing a check is seen next to the text Investing in Information Governance.

Information governance was an important issue in the industry this week.

What’s new in the industry this week:

1. Almost 90 percent of companies plan to invest more in information governance programs, according to a recent survey. Read how organizations can protect information in an increasingly mobile world.

2. A quarter of cities will be using shared cloud services by 2018, according to IDC Government Insights. See their predictions for technologies and cities.

3. More than 35 percent of bills and statements are expected to be paperless by 2018, according to one organization. Read why it is important for enterprises to focus on optimizing the customer experience on multiple platforms.

4. CIOs need to know the names of the people using technology in their office. Read to find out one way to remember someone’s name.

What’s new with FileBound:

We looked back on 2014 in an earlier blog post. See 10 of our best moments and achievements from the past year.

Don’t miss these upcoming events:

Registration is now open for the second annual Upland User Conference! The FileBound team will be there in Lake Buena Vista, Florida, at Disney’s Beach and Yacht Club with the rest of the Upland Software family from April 27-April 30, 2015.

FileBound’s Year in Review

December 17, 2014
FileBound celebrated several milestones and awards in 2014.

FileBound celebrated several milestones and awards in 2014.

 

FileBound had a great 2014. We released a new version of our software in May. We celebrated important milestones and awards. Our employees made positive impacts in the community and had some fun in the office, too. See our top 10 highlights from 2014.

1. FileBound 7 was released over the summer. The software features enhanced analytics, improved workflow tools, an E-Form Designer, and an easy-to-use design that focuses on the customer. The software includes an Android app to complement the iOS app.

“Our refreshed user interface and focus on customer experience make it easier to complete work and respond quickly when business needs change,” said Sean Nathaniel, senior vice president of technology at Upland Software and general manager of FileBound.

2. Upland Software’s FileBound was named in the Gartner Magic Quadrant for Enterprise Content Management 2014. Published by Gartner, Inc., the leading information technology research and advisory company, the Magic Quadrant helps decision makers develop their ECM strategies to assess whether they have the right products and enterprise platforms to support them.

“We believe being recognized on the Gartner Magic Quadrant for Enterprise Content Management is an indication that Upland’s commitment to customer success and innovation addresses a critical need in the market,” Nathaniel said.

3. In December, we were proud to announce that FileBound was certified with Fujitsu’s PaperStream IP image enhancement technology.

4. In the fall, we received an Enterprise-Ready security rating from the Skyhigh CloudTrust™ Program. The program is designed to help promote cloud services that have received the highest enterprise-ready rating.

5. FileBound was a finalist for a 2014 Stratus Award for Software as a Service of the Year. The Business Intelligence Group’s Stratus Award recognizes companies making a difference in the world of cloud computing.

6. We celebrated our one-year anniversary as part of the Upland Software family in May! We’re proud to be one of many Upland Software solutions.

7. Upland Software had its initial public offering and began trading on the Nasdaq Global Market in November.

8. We welcomed Solution Q to the Upland Software family in November. Then in December, Mobile Commons joined the Upland suite of cloud and enterprise solutions.

9. We gave back to our community several times this year. Thanks to donations from Upland and FileBound staff, we donated 102 backpacks to give to the Salvation Army’s Back to School Backpack program. The program provides children in need with essential school supplies. We also participated in the ALS Ice Bucket Challenge, and got Upland staff and FileBound Fred to join us.

10. Employees had fun participating in the FileBound Olympics, which featured ladder golf and a chair relay.

We can’t wait to see what 2015 brings.

Enterprise Content Management Industry Roundup: Dec. 12, 2014

December 12, 2014
An image of someone opening a padlock is seen next to an arrow and the words "Cybersecurity trends."

Cybersecurity trends were an important issue in the industry this week.

 

What’s new in the industry this week:

1. The severity and complexity of cyber threats will continue to grow, according to one expert. See five information security trends for 2015.

2. Organizations are improving their cybersecurity foundations, but improvement is still needed, according to a recent study. Read how business information could be at risk.

3. Cyberattacks reached a tipping point in terms of length and complexity in 2014, according to a security vendor. Learn how many companies say they have experience attacks lasting more than a month.

4. Employees will have a flexible working environments in the near future, according to one author. See seven ways employees will work differently in the future.

Don’t miss these upcoming events:

FileBound is hosting a webinar on identifying and fixing common weak links in AP processes on Dec. 17. Register for the webinar here.

Registration is now open for the second annual Upland User Conference! The FileBound team will be there in Lake Buena Vista, Florida, at Disney’s Beach and Yacht Club with the rest of the Upland Software family from April 27-April 30, 2015.

The Importance of Analytics for AP Automation

December 10, 2014
An image reads "Webinar featuring Jackie Risley" on a blue background.

FileBound Marketing Director Jackie Risley discusses how analytics can add value to AP in a webinar.

 

AP can be overlooked as a strategic priority, Jackie Risley, director of FileBound marketing at Upland Software, says in a FileBound webinar.

So how can executives be convinced to look at AP more strategically?

The webinar, “Beyond Automation: How Predictive Analytics Add Value to AP,” demonstrates how analytics can raise the perception of the AP process.

“Analytics deliver real insight into your work processes so that you have real-time, actionable data,” she says.

Reporting looks backwards and looks at tactical items. Analytics looks toward the future and is more focused on strategy. For example, reporting will look at how many invoices have been processed in a certain time frame, while analytics will show opportunities to change.

“It’s much more than a visual representation of data that we normally see in tables,” Risley says.

AP automation technologies include workflow and capture. Mobile can also play a role in AP, Risley says, allowing employees to approve forms away from their computer in a BYOD environment.

Automation can have many benefits. Employees can be freed from tedious jobs, such as data entry, to focus on higher value tasks. Automation can help eliminate back logs and lead to fewer late payments.

But few organizations have fully automated their systems.

Less than 10 percent of organizations are highly automated, according to the Institute of Financial Operations 2014 AP Automation Study, meaning they receive less than 10 percent of their invoices on paper. Alternatively, almost 30 percent of organizations say that paper represents more than 90 percent of their invoices.

Analytics can help bring an executive on board to an AP automation project, Risley says. Showing the granular details can help increase the chances a project will be improved.

To learn more about the benefits of analytics and AP automation, watch our webinar.

Enterprise Content Management Industry Roundup: Dec. 5, 2014

December 5, 2014
A hand holding a pen and forming a signature is shown next to an icon of a clock and the words signature slowdowns.

Research on the impacts of physical signatures made news in the industry this week.

 

What’s new in the industry this week:

1. Recent AIIM research found that capturing a physical signature adds an average of three days to a process. See more about the research and some factors to think about when considering digital signature processes.

2. Simply allowing employees to access enterprise information on their mobile device without formatting the information to a smaller screen is not good strategy, according to one expert. Read eight common misconceptions about enterprise mobility.

3. The Internet of Things is the third wave of major IT innovations, according to an economist and a CEO, and it could usher in an era of prosperity. Read how the Internet of Things could have more potential for business than technologies such as cloud computing.

4. Rogue employees or staff accidents caused the exposure of about 100,000 records according to a 2014 NetDiligence report. See what the monetary cost of cyber incidents is, from the viewpoint of insurers.

What’s new with FileBound:

This week, we were proud to announce that FileBound has been certified with Fujitsu’s PaperStream IP image enhancement technology.

Don’t miss these upcoming events:

Registration is now open for the second annual Upland User Conference! The FileBound team will be there in Lake Buena Vista, Florida, at Disney’s Beach and Yacht Club with the rest of the Upland Software family from April 27-April 30, 2015.

Finding Information Opportunities in Information Governance

December 3, 2014
An image with a stack of paper reads "White Paper" and shows the FileBound by Upland logo.

Information Governance should be viewed as information opportunity, according to an AIIM white paper.

 

Information governance is a complicated subject for enterprise, starting with the term’s definition. An AIIM white paper we helped sponsor, “It’s not Information Governance, It’s Information Opportunity,” notes that the term has many meanings and depends on who is hearing the term.

Generally, information governance refers to the way to manage records, avoid risk and meet compliance issues.

“We all need to think of Information Governance in capitals, a neon signpost blinking at us across a wasteland of broken and misused information,” the white paper says.

Robert Smallwood, founding partner of IMERGE Consulting and executive director of the E-Records Institute, writes in an article that information governance is “policy-based control of information to meet all legal, regulatory, risk and business demands.”

At its core, information governance keeps needed information and discards the clutter.

“Information Governance is foundational to an organization’s success in the digital age,” the white paper says. So why are so many organizations unsuccessful in this area?

Only 10 percent of organizations surveyed say they have an information governance policy in place that is respected and enforced, and of those, only about 20 percent audit for compliance, according to AIIM research. Executives associate complexity, cost, confusion, and risk with information governance, among other unflattering associations.

The white paper offers advice from executives and experts on how to increase the adoption of information governance policies.

For example, it’s important that employees are able to see the value of information governance in their day-to-day work.

“It is said that the challenge is 80% people, 15% process, and 5% technology.  We often focus too much on the technology at the expense of the other 95%,” Daniel Barchi, CIO of the Yale Health System and Yale School of Medicine, says in the white paper.

To learn more about cutting through the noise surrounding information governance, download the AIIM white paper.


Follow

Get every new post delivered to your Inbox.