Posts Tagged ‘customers’

Enterprise Content Management Industry Roundup: Nov. 28, 2014

November 26, 2014

 

Orange traffic cones are seen next to an icon of a laptop and text that reads "Signs of digital disruption."

AIIM’s John Mancini tackled the topic of digital disruption and how to spot it this week.

 

What’s new in the industry this week:

1. One in five organizations have no official BYOD policy. See all of AIIM President John Mancini’s 29 warning signs of digital disruption.

2. How can enterprise prepare for the future of the digital workplace if that future is unknown? Measure, learn and evolve and read six other tips to build the workplace for the future.

3. Companies should try to create customer-centric processes. Ditch the organizational chart and learn more tips from an expert.

Don’t miss these upcoming events:

Registration is now open for the second annual Upland User Conference! The FileBound team will be there in Lake Buena Vista, Florida, at Disney’s Beach and Yacht Club with the rest of the Upland Software family from April 27-April 30, 2015.

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Integrating systems of record, engagement in ECM

November 26, 2014
A person is shown with a hand on a computer mouse, with the computer in the background.

Integrating systems of record and systems of engagement can be done with an enterprise content management system.

 

Integrating systems of record and systems of engagement can provide a variety of benefits for enterprise.

“Once monolithic silos confined to a few specific back office processes, ECM has been going through an evolution…Now the cloud is truly making robust ECM functionality accessible to all,” Ralph Gammon, editor and publisher of the Document Imaging Report newsletter, writes in a FileBound white paper.

Systems of engagement manage interactions, including those from internal and external sources. Vendors, customers and employees can all provide interactions with this system. These can include interactions through social media, websites or e-forms. Systems of record include enterprise content management systems and enterprise resource planning systems.

“It’s in these Systems of Record that we store transactional data, protect customer identities, and store and archive patient interactions,” Forrester Research analyst James Staten writes. “As such these systems are slower to iterate both due to complexity but also based on the importance (and compliance) of the data and the processes they have helped solidify.”

These systems are an extension of traditional business and they are increasingly needing to connect to the systems of record, Staten writes.

An ECM system can connect these systems of record and systems of engagement.

By doing this, the system of engagement can access even more information and the two systems can share information smoothly. Transactions can be completed more quickly, which can benefit customer service.

So what features does Gammon think a modern ECM system should have? Modern ECM systems should be cloud-based, have flexible workflow, and have a strong data analytics component. The new features, such as cloud connectivity, have to be paired with the old features of capture, search, security and records management.

To learn more about how systems of record and systems of engagement interact and how FileBound can seamlessly integrate the two, download our white paper.

Griffiths Corporation

December 4, 2013
With a completely paper-based invoicing system that had no electronic back-up,

A paper-based invoicing system with no electronic back-up meant processes were slow for this corporation. 

An industry leader in metal fabrication for 40 years, Griffiths Corporation is a privately held company headquartered in Minneapolis, Minnesota. The corporation’s 1,500 employees operate eight metal stamping and fabrication plants in six states. Customers are located around the world, but are heavily concentrated in the United States, Canada and Mexico.

The Problem

Despite its size and multiple locations, Griffiths Corporation operated on a paper-based invoicing system with no electronic backup. The system was extremely slow and cumbersome to use, especially since employees in eight different locations would regularly need to access invoices and the only way to find them was to search through reams of paper by referencing check numbers. Customers and vendors couldn’t get quick answers to their invoicing questions and that was frustrating to employees, vendors and customers alike.

The Solution

FileBound® ExpressTM combined with Importer Lite to update indices once invoices were paid proved to be the perfect method for bringing Griffiths Corporation into the computer age. All invoices are now scanned into the system, which has become a complete repository for all customer financial activity across the entire corporation. FileBound® ExpressTM allows everything to be stored electronically and backed up, so even if the paper records are destroyed, the invoicing is secure within the FileBound® ExpressTM Document Management Solution.

FileBound Results

Griffiths Corporation enjoys the convenience of being able to call up a customer’s or vendor’s invoicing on FileBound® ExpressTM while the caller is on the phone. What once required a time-consuming search through paper records can now be accomplished in a matter of seconds through FileBound® ExpressTM.