Posts Tagged ‘data analysis’

Integrating systems of record, engagement in ECM

November 26, 2014
A person is shown with a hand on a computer mouse, with the computer in the background.

Integrating systems of record and systems of engagement can be done with an enterprise content management system.

 

Integrating systems of record and systems of engagement can provide a variety of benefits for enterprise.

“Once monolithic silos confined to a few specific back office processes, ECM has been going through an evolution…Now the cloud is truly making robust ECM functionality accessible to all,” Ralph Gammon, editor and publisher of the Document Imaging Report newsletter, writes in a FileBound white paper.

Systems of engagement manage interactions, including those from internal and external sources. Vendors, customers and employees can all provide interactions with this system. These can include interactions through social media, websites or e-forms. Systems of record include enterprise content management systems and enterprise resource planning systems.

“It’s in these Systems of Record that we store transactional data, protect customer identities, and store and archive patient interactions,” Forrester Research analyst James Staten writes. “As such these systems are slower to iterate both due to complexity but also based on the importance (and compliance) of the data and the processes they have helped solidify.”

These systems are an extension of traditional business and they are increasingly needing to connect to the systems of record, Staten writes.

An ECM system can connect these systems of record and systems of engagement.

By doing this, the system of engagement can access even more information and the two systems can share information smoothly. Transactions can be completed more quickly, which can benefit customer service.

So what features does Gammon think a modern ECM system should have? Modern ECM systems should be cloud-based, have flexible workflow, and have a strong data analytics component. The new features, such as cloud connectivity, have to be paired with the old features of capture, search, security and records management.

To learn more about how systems of record and systems of engagement interact and how FileBound can seamlessly integrate the two, download our white paper.

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Enterprise Content Management Industry Roundup: Nov. 14, 2014

November 14, 2014
A hand holding a pen is shown working on a spreadsheet.

Data analysis and data security were two big topics in the industry this week.

What’s new in the industry this week:

  1. More than half of large enterprises are using public cloud solutions or plan to do so in the future for data analysis needs, according to a study by Gigaom Research. Learn what concerns senior management and leaders have for moving data to the cloud.
  1. More than 20 percent of data uploaded to the cloud is done in applications where vendors say they own the data. Learn other security threats from the Netskope survey and gain three tips for IT managers to keep control of their data.
  2. Saving money with a BYOD policy is dependent on how the program is implemented. See how different companies are managing their policies to cut back on costs.
  3. The legal, finance and HR departments are most resistant to going paperless, according to AIIM research. See what AIIM President John Mancini has to say about the intersection between paperless and legal concerns.

Don’t miss these upcoming events: 

Registration is now open for the second annual Upland User Conference! The FileBound team will be there in Lake Buena Vista, Florida, at Disney’s Beach and Yacht Club with the rest of the Upland Software family from April 27-April 30, 2015.

Love Process Automation? Six Areas you can Automate to Make Life Easier

October 28, 2014

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Whether it’s accounts payable automation or workflow automation, those who use enterprise content management systems are already familiar with the benefits of automation. The industry is growing and reaching more businesses and consumers. Internet of Things devices are expected to account for 9 billion connections by 2018, according to BI Intelligence estimates.

Here are six areas where automated processes could make your life easier, both in and out of the office.

Internet of Things at Home

Everyday home objects from refrigerators to lamps are being connected to the Internet. Home entertainment system can also be automated. For example, televisions, audio systems and lighting can be programmed and adjusted to fit a homeowner’s needs. A special egg carton will even remind shoppers when it is time to buy more eggs.

On the Road

Autonomous vehicles could make up a significant portion of road traffic in the future. The National Highway Traffic Safety Administration has created a policy that includes recommendations about the regulation and licensing of autonomous vehicles. The Internet of Things can help drivers themselves, too. Sensors in parking facilities can be used to help drivers learn when parking spots are available and sensors in buses are being used to help improve maintenance.

Security

Security is at the forefront of consumers’ minds. For example, consumers were more willing to pay for a smart smoke alarm than a smart refrigerator, according to a report by Acquity. Security cameras allow for the monitoring of property through a smartphone. Phones can also be used to lock and unlock doors.

The elderly in particular can benefit from the security features of home automation. For example, seniors can receive help with the push of a button and be connected to emergency help. Seniors could also use the security cameras to check who is at a door without having to get up and check.

Health care 

The health care industry is one area that could benefit from automation. For example, automating patient data collection and analysis can save doctors’ timePill bottles can tell patients when they miss a dose by either glowing or sending them a text message. Heart implant defibrillators can send information to a doctor if it has wireless capability.

Sports

Internet-connected sensors are also being used for sports. One company has made devices that attach to baseball bats and can measure the bat’s swing speed and the angle. The company’s CEO told Computerworld he believes that one-day sports sensors will be everywhere and provide a stream of information for coaches and athletes. Other researchers are hoping to use sensors to alert coaches or parents when an athlete receives a concussion.

Travel

Travelers could one day benefit from security lines that tell travelers how long the wait is and from an auto-rebooking system that determine if a traveler will miss their flight based on their GPS, thanks to the ability to be connected to the Internet. For example, at Austin-Bergstrom International Airport, a system monitors Wi-Fi connected devices to measure how long it takes for a device to move through security. A screen with wait times is posted near the security checkpoint. The data doesn’t just help travelers move through the line faster, the information can help airlines and the Transportation Security Administration to decrease wait times.