Posts Tagged ‘employee’

Finding Information Opportunities in Information Governance

December 3, 2014
An image with a stack of paper reads "White Paper" and shows the FileBound by Upland logo.

Information Governance should be viewed as information opportunity, according to an AIIM white paper.

 

Information governance is a complicated subject for enterprise, starting with the term’s definition. An AIIM white paper we helped sponsor, “It’s not Information Governance, It’s Information Opportunity,” notes that the term has many meanings and depends on who is hearing the term.

Generally, information governance refers to the way to manage records, avoid risk and meet compliance issues.

“We all need to think of Information Governance in capitals, a neon signpost blinking at us across a wasteland of broken and misused information,” the white paper says.

Robert Smallwood, founding partner of IMERGE Consulting and executive director of the E-Records Institute, writes in an article that information governance is “policy-based control of information to meet all legal, regulatory, risk and business demands.”

At its core, information governance keeps needed information and discards the clutter.

“Information Governance is foundational to an organization’s success in the digital age,” the white paper says. So why are so many organizations unsuccessful in this area?

Only 10 percent of organizations surveyed say they have an information governance policy in place that is respected and enforced, and of those, only about 20 percent audit for compliance, according to AIIM research. Executives associate complexity, cost, confusion, and risk with information governance, among other unflattering associations.

The white paper offers advice from executives and experts on how to increase the adoption of information governance policies.

For example, it’s important that employees are able to see the value of information governance in their day-to-day work.

“It is said that the challenge is 80% people, 15% process, and 5% technology.  We often focus too much on the technology at the expense of the other 95%,” Daniel Barchi, CIO of the Yale Health System and Yale School of Medicine, says in the white paper.

To learn more about cutting through the noise surrounding information governance, download the AIIM white paper.

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Integrating systems of record, engagement in ECM

November 26, 2014
A person is shown with a hand on a computer mouse, with the computer in the background.

Integrating systems of record and systems of engagement can be done with an enterprise content management system.

 

Integrating systems of record and systems of engagement can provide a variety of benefits for enterprise.

“Once monolithic silos confined to a few specific back office processes, ECM has been going through an evolution…Now the cloud is truly making robust ECM functionality accessible to all,” Ralph Gammon, editor and publisher of the Document Imaging Report newsletter, writes in a FileBound white paper.

Systems of engagement manage interactions, including those from internal and external sources. Vendors, customers and employees can all provide interactions with this system. These can include interactions through social media, websites or e-forms. Systems of record include enterprise content management systems and enterprise resource planning systems.

“It’s in these Systems of Record that we store transactional data, protect customer identities, and store and archive patient interactions,” Forrester Research analyst James Staten writes. “As such these systems are slower to iterate both due to complexity but also based on the importance (and compliance) of the data and the processes they have helped solidify.”

These systems are an extension of traditional business and they are increasingly needing to connect to the systems of record, Staten writes.

An ECM system can connect these systems of record and systems of engagement.

By doing this, the system of engagement can access even more information and the two systems can share information smoothly. Transactions can be completed more quickly, which can benefit customer service.

So what features does Gammon think a modern ECM system should have? Modern ECM systems should be cloud-based, have flexible workflow, and have a strong data analytics component. The new features, such as cloud connectivity, have to be paired with the old features of capture, search, security and records management.

To learn more about how systems of record and systems of engagement interact and how FileBound can seamlessly integrate the two, download our white paper.

Document Management Industry Roundup: January 10, 2014

January 10, 2014
Take a look at what we've

Take a look at what this week has to offer in document management news.

This week’s important resources:

1. Bring your own cloud (BYOC) could pose some issues if these risks aren’t properly addressed. http://zd.net/1cUlrJW

2. We’re happy to announce Sean Nathaniel as the new General Manager of FileBound. Find out more about Sean’s vision for FileBound:  http://bit.ly/KAg20r

3. How engaged are employees at your organization? Gallup reports that 70% of US workers aren’t reaching their full potential. http://onforb.es/1ekIlbB

4. The number one reason for dissatisfaction with ECM was poor content strategy. Find out how else content usage has affected ECM.  http://bit.ly/1cPDv3n

In case you missed our latest blog:

“[FileBound] helps us provide a full solution to our clients.” – Brian Sewart, OnCourse http://bit.ly/1cPCPei

 

Upland Software Names New Director of Marketing for FileBound Product Line

November 21, 2013

Jackie Risley brings extensive marketing and channel experience in Enterprise Content Management (ECM) to leading document management and workflow automation solution

 

Austin, TX, November, 2013 – Upland Software, the largest cloud provider of enterprise project, portfolio, and work management solutions, today announced the appointment of Jackie Risley as Director of Marketing for its FileBound product line. FileBound is the leading solution for document management and workflow automation. In her new role, Ms. Risley will be responsible for all aspects of marketing for the FileBound brand and contribute to overall marketing effectiveness at Upland.

“Our success rests squarely upon the continued growth of the individual, best-of-breed applications that make up the Upland family of products,” commented Matthew Barnett, Vice President of Marketing for Upland Software. “With her background, skills, and deep industry experience, Jackie will play a pivotal role in helping take FileBound’s marketing and demand generation to a new level. We are excited to welcome her to the team.”

Ms. Risley has more than a decade of experience in the ECM industry and B2B software marketing and product management, as well as in working with channel partners.  Prior to joining FileBound, Ms. Risley was Director of Product Marketing at ABBYY Software, where she was responsible for developing and executing sales and marketing strategy for ABBYY’s data capture business unit in the United States, Canada, and Mexico. She also spent eight years at Hyland Software in various marketing, consulting and product positions. A certified Enterprise Content Management Practitioner (ECMP), Ms. Risley is an AIIM (Association for Information and Image Management) International Professional Member and a member of the Silicon Valley Product Management Association.

“This is an exciting time to join FileBound,” Ms. Risley said. “FileBound’s latest cloud-based and mobile automation solutions meet a real need the ECM market, and FileBound’s role as part of Upland creates powerful opportunities to reach new audiences.”

 

 

About FileBound

FileBound provides cloud-based business process automation and document management solutions that improve the operation of any organization by connecting users with the information they need to work more efficiently and effectively. With FileBound, customers can build automated workflow processes and centrally manage documents to improve compliance, collaboration, and access to information. FileBound solutions can be deployed locally or as a cloud-based service, and have been implemented by organizations of all sizes around the world. FileBound is part of the Upland Software family of cloud-based project, portfolio, and work management applications, and shares Upland’s commitment a customer-centric approach to innovation, excellence and solutions that deliver measurable results. For more information, visit www.filebound.com.

About Upland Software

Upland is the world’s largest cloud provider of enterprise software for project, portfolio and work management. Upland is the only cloud software provider that offers a comprehensive family of applications that enable organizations to align their goals, projects and programs, optimize their resource utilization and workflows, and empower teams to collaborate and work effectively. From strategic planning to work execution, Upland drives business results for more than 1,200 enterprise clients with 300,000 active users in 50 plus countries. Visit www.uplandsoftware.com for more information.